Thon Hotels

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Questions regarding the hotels

When can I check in at the hotel?
When do I have to check out of the hotel?
How old do you have to be to stay alone at Thon Hotels?
Do you offer free wireless internet access?
Is parking available at the hotels?
Are the hotels accessible for wheelchair users?
Can I bring my pet when staying at Thon Hotels?
Are guide dogs allowed on you hotels?
Is smoking allowed on your hotel rooms?

When can I check in at the hotel?

You can check in from 15 pm.

When do I have to check out of the hotel?

The latest check-out time is 12 noon. *
* At Thon Hotel Vettre the latest check-out time is 10 am.

How old do you have to be to stay alone at Thon Hotels?

You have to be at least 18 years old to stay alone at our hotels.

Do you offer free wireless internet access?

At all our hotels in Norway you get free wireless internet access up to 1Mbps. At an additional cost you can upgrade to a bandwidth up to 3Mbps. At our hotels in Sweden, Belgium and The Netherlands, you get internet access at an additional cost.

Is parking available at the hotels?

There are different parking options at all our hotels. Information regarding this can be found at the own page for the hotel, by selecting the link "Getting there". If you cannot find information about parking for the specific hotel, please contact the hotel directly.

Are the hotels accessible for wheelchair users?

Most of our hotels offer rooms for physically disabled. We work actively to offer our guests an environment that complies with universal design requirements. For more information about wheelchair accessibility, please contact the hotel in question directly.

Can I bring my pet when staying at Thon Hotels?

Our hotels have different practices and options regarding pets. Please contact the hotel you plan to stay at. An additional fee for pets will be charged.

Are guide dogs allowed on you hotels?

Guide dogs are allowed. No additional fees will be charged for this.

Is smoking allowed on your hotel rooms?

Smoking is generally not allowed on our hotel rooms. Our hotels, but not all, may offer hotel rooms where smoking is allowed. If smoking occurs on a non-smoking room an additional fee will be charged upon check-out.

Questions regarding reservations and cancellations

Is breakfast included?
How young do you have to be to be counted as a child?
Which credit cards do you accept?
What does "Flexible Rate" mean?
What does "Thon WebDeal" mean?
When is the cancellation deadline?

Is breakfast included?

Breakfast is included at all our hotels in Norway and Sweden. At our hotels in Brussels and Rotterdam, you can choose whether you want breakfast to be included or not when booking your stay.

How young do you have to be to be counted as a child?

Guests under 13 years are counted as children.

Which credit cards do you accept?

For online reservations from our website we accept Visa and Master. You can also use American Express, Diners Club and BankAxept at our hotels.

What does "Flexible Rate" mean?

"Flexible Rate" means he stay is not pre-paid, and can be cancelled. All rooms that are booked as "Flexible Rate" are counted as non-guaranteed reservations. Non-guaranteed reservations are held until 16 pm on the day of arrival. Non-guaranteed reservations are automatically cancelled after 16 pm. If you expect to arrive later than 16 pm, please contact the hotel before the date of arrival to guarantee your reservation.

What does "Thon WebDeal" mean?

"Thon WebDeal" is a special offer which only can be booked from our website. The price may be unavailable for certain periods.

When is the cancellation deadline?

  • If your stay is not prepaid cancellations must be done before 16:00 the day of arrival.
  • If your stay is prepaid, and unless stated otherwise, cancellation is available for 24 hours after the booking was made.
  • If your stay is prepaid, and the check-in date is the day after the booking was made, cancellation is available for 4 hours after the booking was made.

If a guaranteed reservation is not cancelled by the deadline, this will be treated as a no-show and you will be charged for the reservation.

Questions regarding conferences and events

Where can I find an overview of hotels that can organize conferences and other events?
Are Thon Conference hotels the only hotels capable of organizing conferences?

Where can I find an overview of hotels that can organize conferences and other events?

The easiest way of finding conference hotels that suit your needs, is by doing a search at our conference page.

Are Thon Conference hotels the only hotels capable of organizing conferences?

No. Our hotels in Brussels offer great conference facilities with a total of 37 meeting rooms in various sizes. Several of our Thon City hotels also have conference facilities, as well as our hotel at Skeikampen.

Find questions and answers regarding

Other questions?
If you have other questions, please contact Thon Hotels Service Centre by phone +47 815 52 400 or send an e-mail.

Thon Hotels in Brussels
Do you have other questions regarding our hotels in Brussels? Please contact our reservations department in Brussels by telephone +32 2 700 7878 or e-mail reservations@thonhotels.be.

Ein Hotel suchen

Nach verfügbaren Zimmern in einem unserer Hotels in Norwegen, Schweden, Belgien und den Niederlanden suchen.

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