Questions regarding the hotels
When can I check in at the hotel?
You can check in from 15 pm.
When do I have to check out of the hotel?
The latest check-out time is 12 noon. *
* At Thon Hotel Vettre the latest check-out time is 10 am.
How old do you have to be to stay alone at Thon Hotels?
You have to be at least 18 years old to stay alone at our hotels.
Do you offer free wireless internet access?
At all our hotels in Norway you get free wireless internet access up to 1Mbps. At an additional cost you can upgrade to a bandwidth up to 3Mbps. At our hotels in Sweden, Belgium and The Netherlands, you get internet access at an additional cost.
Is parking available at the hotels?
There are different parking options at all our hotels. Information regarding this can be found at the own page for the hotel, by selecting the link "Getting there". If you cannot find information about parking for the specific hotel, please contact the hotel directly.
Are the hotels accessible for wheelchair users?
Most of our hotels offer rooms for physically disabled. We work actively to offer our guests an environment that complies with universal design requirements. For more information about wheelchair accessibility, please contact the hotel in question directly.
Can I bring my pet when staying at Thon Hotels?
Our hotels have different practices and options regarding pets. Please contact the hotel you plan to stay at. An additional fee for pets will be charged.
Are guide dogs allowed on you hotels?
Guide dogs are allowed. No additional fees will be charged for this.
Is smoking allowed on your hotel rooms?
Smoking is generally not allowed on our hotel rooms. Our hotels, but not all, may offer hotel rooms where smoking is allowed. If smoking occurs on a non-smoking room an additional fee will be charged upon check-out.
Questions regarding reservations and cancellations
Is breakfast included?
Breakfast is included at all our hotels in Norway and Sweden. At our hotels in Brussels and Rotterdam, you can choose whether you want breakfast to be included or not when booking your stay.
How young do you have to be to be counted as a child?
Guests under 13 years are counted as children.
Which credit cards do you accept?
For online reservations from our website we accept Visa and Master. You can also use American Express, Diners Club and BankAxept at our hotels.
What does "Flexible Rate" mean?
"Flexible Rate" means he stay is not pre-paid, and can be cancelled. All rooms that are booked as "Flexible Rate" are counted as non-guaranteed reservations. Non-guaranteed reservations are held until 16 pm on the day of arrival. Non-guaranteed reservations are automatically cancelled after 16 pm. If you expect to arrive later than 16 pm, please contact the hotel before the date of arrival to guarantee your reservation.
What does "Thon WebDeal" mean?
"Thon WebDeal" is a special offer which only can be booked from our website. The price may be unavailable for certain periods. The price must be pre-paid, and can be cancelled until 00.00 midnight the day after the booking was made. If the check-in date is the day after the booking was made, the cancellation must be done by 00.00 midnight the day before check-in.
When is the cancellation deadline?
- If your stay is not prepaid cancellations must be done before 16 pm the day of arrival.
- If your stay is prepaid, and unless stated otherwise, cancellations are available until 00.00 midnight the day after the booking was made.
If a guaranteed reservation is not cancelled by the deadline, this will be treated as a no-show and you will be charged for the reservation.
Questions regarding conferences and events
Where can I find an overview of hotels that can organize conferences and other events?
The easiest way of finding conference hotels that suit your needs, is by doing a search at our conference page.
Are Thon Conference hotels the only hotels capable of organizing conferences?
No. Our hotels in Brussels offer great conference facilities with a total of 37 meeting rooms in various sizes. Several of our Thon City hotels also have conference facilities, as well as our hotel at Skeikampen.