Membership

• The Thon Member programme is an electronically-based service. Members have access to their membership information, including points earned, transaction list and member profile at Your Page. Members log onto Your Page using their unique user name and password at thonhotels.no.
• Membership communication in Thon Member mainly takes place online or by e-mail. Members can select not to receive e-mail from Thon Member from Your Page, or Member Service on telephone +47 815 555 66.
• Membership of Thon Member is free of charge.
• Thon Member is a personal membership and can only be used by the cardholder.
• The Thon Member card cannot be used in combination with other loyalty cards.
• Abuse of membership may lead to Thon Member terminating the membership, and points earned will be cancelled.
• Amendments to contact information, interests, preferences and password can be made at Your Page at thonhotels.no/member, or by contacting Member Service on telephone +47 815 555 66 or member@thonhotels.no.
• All points are cancelled if you leave the Thon Member programme.  Points cannot be transferred to another member or to other loyalty programmes.
• Thon Member reserves the right to amend the current rules and benefits and to terminate the benefits programme.

Membership levels

• Thon Member has 4 levels.
• Silver: The start level for all new members. Membership cards are sent on application. It may take up to 3 weeks from the application is registered at Thon Member until the member receives a membership card.
• Gold: Qualifying conditions: Minimum 5 nights in a twelve month period. If the requirement for 5 nights in a twelve month period is not fulfilled, a Gold member will be returned to Silver level.
• Platinum: Qualifying conditions: Minimum 35 nights in a twelve month period.
• Privilege: Qualifying conditions: Minimum 70 nights in a twelve month period.
• The member retains the level earned for 12 months after the date of earning. After these 12 months, the number of nights that the member has stayed in the course of the previous 12 months is calculated.
• Members receive new cards in relation to this number of stays.
• Bonus nights and stays in connection with agreements for extended stays, crew and other special agreements do not qualify for benefits, earning points or membership level in Thon Member.

Earning points

• You receive 1,500 points as a welcome bonus the first time you join the programme.
• Members are given the right to earn points from the day they join the programme.
• For hotels in Brussels bonus points are earned on accommodation rates equal to or higher than;
  - Thon Hotel Brussels City Center: € 95
  - Thon Hotel Brussels Airport: € 95
  - Thon Hotel Bristol Stephanie: € 130
  - Thon Hotel EU: € 130
  - Stanhope Hotel: € 130 
• It is the responsibility of the member to state his or her membership number when booking a room, and when checking in or out of the hotel, in order to get the points registered in the membership account. 
• Members receive 1,000 points per stay, for stays that qualify for points at Thon Conference and Thon City hotels.  At Thon Hotel Bristol and Thon Hotel Opera in Oslo, and Stanhope Hotel and Hotel Bristol Stephanie in Brussels, members receive 1,500 points per stay. Stays at Thon Budget give 800 points.
• All ordinary prices and agreement prices (for companies and organisation) give the right to earn bonus points. Points are not awarded for free nights, bonus nights, stays by employees of Thon Hotels, stays in connection with agreements for extended stays, crew, sponsor prices or other special agreements (such as Coop Hotellkupp).
• Special rules apply for bonus earning during marketing promotions. These are laid down by Thon Hotels on an ad hoc basis.
• Only one person per room used can earn the points.
• Only the name printed on the card can earn the points. Points are earned only for your own stays, i.e. for 1 room and 1 person. Points are not earned when paying for others’ stays.  Points are, however, earned independently of who pays for the stay.
• Late registration of points can only take place on the basis of valid documentation such as hotel bills, invoices or credit card invoices. Confirmation of hotel bookings are not valid documentation. This must take place no later than 6 months after the stay. Please contact the hotel where you stayed, or Membership Service on telephone +47 815 555 66 or member@thonhotels.no, to late register your points.

Points’ validity

• Points earned are cancelled automatically 3 years after being earned. Point holdings can be checked on Your Page.
• When redeeming points, the oldest points are used first.
• If the programme is terminated, the account holder’s points will be cancelled without compensation.

Membership benefits

• See thonhotels.no/member for benefits from Thon Member.

Redeeming points

• Bonus accommodation is booked through Thon Hotels Service Centre, telephone +47 815 52 400 or  service@thonhotels.no on the day before arrival at the latest. You can also book a bonus accommodation directly to the hotel you want to stay in. 
• On booking you must state that it applies to a bonus booking.
• Walk-in bookings cannot be paid for with points.
• Only a limited number of rooms are allocated for redeeming bonus points. There may be rooms available in other price categories, even if the rooms allocated for bonus redemption are fully booked.
• The bonus points are deduced from the member’s Thon Member account after the bonus stays have been redeemed.
• Bonus accommodation can be changed or cancelled in accordance with the hotel’s cancellation rules. In the case of a no-show, Thon Hotels will deduct the points for the stay that was booked.
• Bonus accommodation may be used by the member’s immediate family and friends, even if the member does not stay, as long as the member books the accommodation him or herself from Thon Hotels Service Centre.
• Two or more members cannot add their points together or transfer their points to another member’s card in order to meet the limit for redemption. Bonus points cannot be used in part payment, and cannot be withdrawn in cash.
• Information about account matters are given only to the member through Membership Service on telephone +47 815 555 66, or by logging into Your Page at thonhotels.no, and stating membership number and password.

 
Tax liability

• Private use of bonus points that have been earned in a work connection are regarded as taxable income, and must be reported to the tax authorities.

General terms and conditions. 

• The Thon Member programme is an electronically-based service. Membership communication takes place, therefore, primarily online and via e-mail.
• Thon Hotels will use registered or data-stored membership information to tailor relevant information, and marketing communication in ordinary mail or e-mail to members.
• We reserve our position with regard to printing errors in published material and to change benefits, discounts and prices.

Disputes

• Norwegian legislation applies in the case of disputes about terms and conditions in Thon Member.  Disputes will be resolved in Norwegian courts of law.