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Thon Hotels

Error messages on the website

I got an error message prior to proceeding to the payment page

  • If you received an error message before you went to the payment page, then this means that an error occurred during the booking process
  • We continuously log and resolve such errors
  • If you simply try once more to make the booking, the problem will normally resolve itself. However, please don’t hesitate to contact us if the issue persists

The most common cause of an error message is that the room you are trying to book is no longer available. Therefore, simply try once more to make the booking and contact us if the problem persists.

I got an error message after proceeding to the payment page

  • We hold your reservation for 30 minutes, and this error may occur if you have taken too long to approve the payment
  • Even if you have approved the transaction, you card is not charged
  • You can either contact us to make a new reservation, or create a new reservation via the website

If you have received a booking confirmation from Thon Hotels, this means that the reservation was made successfully, even if you received an error message on the website. If you are uncertain whether the reservation went through, please contact the hotel directly to verify that it was made successfully.

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Norway (+47) 21 49 69 00

Call us Monday-Thursday 08:00-21:00, Friday 08:00-18:00, or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

Brussels (+32) 2 700 78 78

Call us Monday-Friday 08:00-20:00 (Saturdays and Belgian holidays 09:00-17:00), or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

Rotterdam (+31) 10 413 47 90

Call us Monday-Thursday 08:00-17:00, Friday 08:00-18:00, or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.