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Thon Hotels

How late can I cancel a reservation?

I reserved at an Ordinary Rate/Member Rate

  • You may cancel your booking up until 16:00 the day of your arrival
  • We will refund your money within 24 hours
  • If you cancel your reservation after the deadline, your payment cannot be refunded

Would you like more flexibility? As a Thon DISCOVERY member, you enjoy discounts on accommodation and flexible terms and conditions when you book via our website.

I booked with a Corporate Contract/Negotiated Rate

  • You may cancel your booking up until 16:00 the day of your arrival
  • We will refund your money within 24 hours
  • If you cancel your reservation after the deadline, your payment cannot be refunded

Do you wish to cancel your booking now? Simply follow the link from your the receipt you received via email, or go to My Page. Call us if you have any trouble, see contact details below.

I booked a WebDeal

  • You may cancel within 24 after making your booking
  • If your arrival date is the day after you made the booking, you must cancel within 4 hours of making the reservation.
  • You cannot cancel the booking on the same day as you are scheduled to arrive, no matter when the reservation was made.
  • If you cancel your reservation after the deadline, your payment cannot be refunded.

Do you wish to cancel your booking now? Simply follow the link from your the receipt you received via email, or go to My Page. Call us if you have any trouble, see contact details below.

I booked a special offer

  • You may cancel within 24 after making your booking
  • If your arrival date is the day after you made the booking, you must cancel within 4 hours of making the reservation. The reservation cannot be cancelled the same day as you are scheduled to arrive
  • You cannot make changes to your reservation
  • If you cancel your reservation after the deadline, your payment cannot be refunded

Do you wish to cancel your booking now? Simply follow the link from your the receipt you received via email, or go to My Page. Call us if you have any trouble, see contact details below.

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Norway (+47) 21 49 69 00

Call us Monday-Thursday 08:00-21:00, Friday 08:00-18:00, or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

Brussels (+32) 2 700 78 78

Call us Monday-Friday 08:00-20:00 (Saturdays and Belgian holidays 09:00-17:00), or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

Rotterdam (+31) 10 413 47 90

Call us Monday-Thursday 08:00-17:00, Friday 08:00-18:00, or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.