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Norway's best hotel chain

Norwegian consumers have spoken through the Norwegian Customer Barometer's rating 2020: Thon Hotels is the hotel chain they are most satisfied with.

Top service and exquisite food, and with elegant, colorful and stylish design, we have become Norway's best hotel chain, says a very happy and excited Olav Thon.

Every year, the Norwegian Customer Barometer at BI - Norwegian Business School measures customer satisfaction and loyalty among Norwegian consumers.

This is the first time Thon Hotels tops the list for the hotel industry. This is a statement of confidence from customers that Thon Hotels delivers good quality and according to customer expectations. Customer satisfaction is the best performance measure seen from the customer's point of view. The results show that the direction Thon Hotels has taken in recent years is valued by guests, says Pål Silseth, who is the head of the Norwegian Customer Barometer and associate professor at BI Norwegian Business School.

We are ecstatic, this is wonderful news! In the middle of a special time for Norwegian tourism, this means a lot to us at Thon Hotels. We have been working for a long time to be on the top, and this survey shows that our guests value what we do. Many thanks to all Thon Hotels staff for the great work they do for our guests. Executive Vice President, Morten Thorvaldsen


Thon Hotels received a score of 75 points in the prestigious award, and thus became the industry winner.

Exceptional service, good food and delicious design have been our focus areas. Thon Hotels will always go further to make a good day even better for our guests. This recognition that we have received shows that we have done much right and that we deliver a quality product that our guests like, says Morten Thorvaldsen.

Norwegian tourism is the industry that is among the hardest hit by the coronavirus pandemic .

We are now focusing on Norwegian tourists and will show Norwegian holidaysmakers their own country, and that Thon Hotels delivers the best hotel experiences. Welcome to Thon Hotels - the hotel chain that Norwegians are most satisfied with, concludes the CEO.