Go directly to content

Guidelines for our hotels in Norway

Here you will find an overview of cancellation terms and other guidelines at Thon Hotels in Norway.

Advice from the authorities

We continue to follow advice of local and national health authorities. We also have a dedicated contingency group should any cases arise. 

We follow the situation closely and disseminate information to guests and visitors about the importance of good hand hygiene. 

For more information, please visit the public Health Institute’s website for the country you are visiting: NorwayBelgium or Netherland.

  • Our facilities

There may be changes based on updated advice from the Government. We apologize for any inconvenience this may cause.

Food and drinks

  • Our restaurants, bars and pubs follow the current infection control rules and are open as long as the national and local infection control measures allows this.
  • Oslo: our restaurants and bars are temporarily closed.
  • We serve breakfast buffet at our hotels, subject to a minimum of 20 guests staying at the hotel.
  • Supper will not be served until further notice.

Visit the hotel page for more information about the opening hours.

Exercise gym and swimming pool

  • Unfortunately, our exercise gym at some destinations are temporarily closed.
  • The hotels with open exercise gyms are making sure the infection control routines are being followed
  • For questions regarding opening hours and booking of hours, please contact the hotel directly.
  • Our swimming pools are temporarily closed until further notice.

Get an overview of which hotels keep the gym open.

Courses and conferences

  • Safety for our guests and hotel staff is very important to us. We have therefore introduced new routines for conferences and meeting activities at our hotels.
  • Due to local infection control measures in Oslo, it will not be possible to carry out courses and conferences at our hotels throughout November.

Get a full overview of how we create a safe environment for your conference.

  • Cancellation policy

Change in cancellation policy

Due to the situation we are in, we adjust the cancellation policy for both individual bookings and group bookings.

New stricter border controls have being introduced in Norway

We adjust the cancellation terms according to the Government's decision to close the borders for foreign citizens who want to travel to Norway. This is to be regarded as force majeure, which means that we do not charge our foreign guests, neither group bookings nor individuals, who must return on arrival in Norway. This also includes those who choose to cancel the trip before they get this far.

This applies during the period in which the entry ban applies. We update continuously based on the current infection control instructions from the Government.

For all others, normal cancellation rules that follow the order apply. This applies to group travel, conferences and individual travelers.

Relevant content

Our guests may periodically experience that the originally booked hotel may be temporarily closed. The stay will then be moved to a nearby Thon Hotel.

Advice from the authorities

We continue to follow advice of local and national health authorities. In addition, Thon Hotels has its own contingency group should any cases arise. 

Thon Hotels follows the situation closely. We also disseminate information to guests and visitors about the importance of good hand hygiene. 

For more information, please visit the public Health Institute’s website for the country you are visiting.

New cancellation policy after stricter border controls have being introduced in Norway

We are adjusting the cancellation terms in accordance with the Government's decision to close the borders for foreign citizens arriving in Norway.

This means that we do not charge our foreign guests, either groups or individual travelers, who must return when arriving at the border. This also includes those who choose to cancel the trip before arriving. The new terms apply during the period of entry prohibition from the Government.

For all other bookings, our normal conditions for cancellations will apply.

Temporary cancellation policy for our hotels in Brussels

Following the current situation, we are temporarily adjusting the cancellation policy for both individual and group reservations. 

Individual reservations:

If you booked your stay prior to March 14, 2020, you can cancel your reservation free of charge. For bookings made after this date, the regular conditions apply.

Group and event reservations:

For bookings for groups or events arriving or taking place in 2020 which were made prior to March 14, 2020, we offer you to change the date within 1 year from the original arrival date.

If you made a group or event reservation after March 14, 2020, we offer you free cancellation up to 7 days prior to arrival date. Deposits must be received on bank account 7 days prior the arrival/event date, instead of 10% deposit at signature.

Feel free to contact our Conference Department for any information you may need: .

For more updated information regarding the coronavirus, please visit one of the official websites for national public health in the country you are visiting:

Norway

Belgium 

Netherlands