Corporate

Corporate contracts

• How do I set up a corporate contract?

  Setting up a corporate contract

  • All companies - regardless of their size - are eligible to sign a corporate contract with Thon Hotels
  • To create a corporate contract, please visit our contract customers page
  • Please have your company registration number close at hand

  If you are uncertain whether you already have a corporate contract with us, not to worry - you will receive a notification when you fill in your company registration number.

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• Where do I find my company code?

  I’m responsible for our corporate contract with Thon Hotels

  • When you signed up, your company code was sent to you via email; please check your mailbox.
  • If you can’t find the email, you can contact our Service Centre, see details below.

  Did you know that you can link your personal login information and your company code? To do so, simply go to My Account on My Profile.

  I am an employee of a company that has a corporate contract with Thon Hotels

  • Information about your company’s corporate contract with Thon Hotels will usually be available on your company’s intranet
  • However, you can also contact the person at your company who is responsible for your corporate contract with Thon Hotels
  • Alternatively, you can call our Service Centre for assistance, see contact details below

  Often it is not even necessary to provide your company code in order to log in. It may be sufficient to follow a link we can send you, which will allow you to log in directly with your corporate contract.

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• Where can I find my negotiated rate?

  I’m logged in with my company code

  • To see your company’s negotiated rates, you must be logged in with your company code or have linked your company code to your personal profile
  • Look for the brown “Negotiated rate” tag, located above the room rate on the right-hand side of the screen
  • You can also look for the brown tag with the text “Negotiated rate available” on the left-hand side of your hotel and room search page. This indicates that there is a negotiated rate available at the hotel or room displayed on the page; you can select it by clicking "Proceed"

  When you click “Proceed” in the hotel and room search, you will always be able to alter the selected room rate and customise your reservation according to your preferences.

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• Can I combine membership with a corporate contract?

  I’m a Thon DISCOVERY member

  • As a Thon DISCOVERY member, you have access to My Profile. There, you can link your company code with your personal profile by going to the “My Account” section
  • Once your company code is linked to your profile, you will be able to view both your Member rates and Negotiated rates
  • This leaves you free to find the rate and reservation terms and conditions that are right for you

  By combining a corporate contract with a Thon DISCOVERY membership, you are guaranteed the best terms and conditions, the best offers, an agreeable stay.

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Reservations and receipts

• How do I obtain receipts for previous reservations?

  I made the bookings myself

  • To access receipts for past reservations, go to My Profile and click on “My bookings”
  • You must be a Thon DISCOVERY member to access My Profile
  • You can also contact the hotel to request that your receipts be sent to you. Remember to have your reservation number on hand.

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• Where can I find a list of my previous reservations?

  I made the bookings myself

  • Visit My Profile to access an overview of your past reservations
  • You must be a Thon DISCOVERY member to access My Profile
  • On My Profile, you can see and overview of the reservations you made yourself (you can also see reservations where you chose to “Make a booking for someone else” in the course of the booking process

  We are working on developing a My Profile for our corporate customers, as well. This will make it easier to access past reservations that were booked using a company code.

  Someone else made the bookings

  • A booking confirmation is sent out to the person made the reservation, even if it is made with a company code
  • It is possible to re-send the booking confirmation by clicking on "Find or cancel a booking" in the menu at the top of the website

  We are working on developing a My Profile for our corporate customers, as well. This will make it easier to access past reservations that were booked using a company code.

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• Why has VAT not been itemised on my booking confirmation?

  About VAT

  • According to law and regulations, we cannot itemise VAT on hotel stays before the stay in question has been completed
  • Upon completion of your stay, you will receive a receipt in which VAT and associated rates are itemised
  • At our hotels in Norway, all fees are included in the room rate that is presented on our website

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• Where can I find statistics on use of my corporate contract?

  Statistics regarding corporate contract use

  • To get statistics regarding the use of a corporate contract, please contact your contact person at Thon Hotels
  • While it is not currently possible to access these statistics yourself via our website, we are working on finding a solution that will allow you to do so

   

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Payment and charges

• Can my company pay by invoice?

  Paying by invoice

  • It may be possible for your company to arrange to pay by invoice, but only in exceptional cases
  • Get in touch with your contact person at Thon Hotels to enquire about payment by invoice

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• Can I split the bill for a hotel stay?

  Splitting the hotel bill

  • We are more than happy to split the bill for your hotel stay if need be!
  • When you check out, simply ask the receptionist at the front desk about splitting the bill/payment
  • It is also possible to arrange to split the bill for prepaid reservations

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• Do I have to book under our corporate contract to get the reservation approved by my company?

  Booking under a corporate contract

  • It is not usually necessary to select the negotiated rate in order for your employer to approve a reservation. However, doing so will often get you the best rate
  • We suggest that you check with your employer and find out what the company policy is when it comes to such matters
  • If company policy requires that you book a negotiated rate room, simply look for the "Negotiated rate" tag in your booking search. Once you have found the right room, click "Proceed" and then select the negotiated rate option

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• How do I guarantee late arrival when booking for someone else?

  Guaranteeing room availability for late arrivals

  • To guarantee that a room will be available for a guest who is arriving late (after 16:00), the reservation must be prepaid (in part or in full). The simplest way to go about this is for the person who makes the booking to prepay for the entire stay
  • If the person who makes the booking only prepays for part of the stay, the guest who stays in the room can pay the remainder at check-out
  • We cannot charge the card that was used to prepay for part of the booking unless the guest can present this card at the front desk at check-out
  • It is also possible to make the reservation without notifying us that the guest will be arriving late, and to then call the hotel directly to arrange to guarantee room availability for a late arrival. In such instances, it’s best if the guest who will be staying with us makes the call

  Please note that the reservation may be registered under the name of the person who made the booking, even if the correct name of the guest is included in the booking confirmation.

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