How do I set up a corporate contract?

Setting up a corporate contract All companies - regardless of their size - are eligible to sign a corporate contract with Thon Hotels To create a corporate contract, please visit our contract customers page Please have your company registration number close at hand

Where do I find my company code?

I’m responsible for our corporate contract with Thon Hotels When you signed up, your company code was sent to you via email; please check your mailbox. If you can’t find the email, you can contact our Service Centre, see details below. I am an employee of a company that has a corporate contract with Thon Hotels Information about your company’s corporate contract with Thon Hotels will usually be available on your company’s intranet However, you can also contact the person at your company who is responsible for your corporate contract with Thon Hotels Alternatively, you can call our Service Centre for assistance, see contact details below

Where can I find my negotiated rate?

I’m logged in with my company code To see your company’s negotiated rates, you must be logged in with your company code or have linked your company code to your personal profile Look for the brown “Negotiated rate” tag, located above the room rate on the right-hand side of the screen You can also look for the brown tag with the text “Negotiated rate available” on the left-hand side of your hotel and room search page. This indicates that there is a negotiated rate available at the hotel or room displayed on the page; you can select it by clicking "Proceed"

Can I combine membership with a corporate contract?

I’m a Thon DISCOVERY member As a Thon DISCOVERY member, you have access to My Profile. There, you can link your company code with your personal profile by going to the “My Account” section Once your company code is linked to your profile, you will be able to view both your Member rates and Negotiated rates This leaves you free to find the rate and reservation terms and conditions that are right for you

Where can I find a list of my previous reservations?

I made the bookings myself Visit My Profile to access an overview of your past reservations You must be a Thon DISCOVERY member to access My Profile On My Profile, you can see and overview of the reservations you made yourself (you can also see reservations where you chose to “Make a booking for someone else” in the course of the booking process Someone else made the bookings A booking confirmation is sent out to the person made the reservation, even if it is made with a company code It is possible to re-send the booking confirmation by clicking on "Find or cancel a booking" in the menu at the top of the website

How do I obtain receipts for previous reservations?

I made the bookings myself To access receipts for past reservations, go to My Profile and click on “My bookings” You must be a Thon DISCOVERY member to access My Profile You can also contact the hotel to request that your receipts be sent to you. Remember to have your reservation number on hand.

Where can I find statistics on use of my corporate contract?

Statistics regarding corporate contract use To get statistics regarding the use of a corporate contract, please contact your contact person at Thon Hotels While it is not currently possible to access these statistics yourself via our website, we are working on finding a solution that will allow you to do so

Why has VAT not been itemised on my booking confirmation?

About VAT According to law and regulations, we cannot itemise VAT on hotel stays before the stay in question has been completed Upon completion of your stay, you will receive a receipt in which VAT and associated rates are itemised At our hotels in Norway, all fees are included in the room rate that is presented on our website

How do I guarantee late arrival when booking for someone else?

Guaranteeing room availability for late arrivals To guarantee that a room will be available for a guest who is arriving late (after 16:00), the reservation must be prepaid (in part or in full). The simplest way to go about this is for the person who makes the booking to prepay for the entire stay If the person who makes the booking only prepays for part of the stay, the guest who stays in the room can pay the remainder at check-out We cannot charge the card that was used to prepay for part of the booking unless the guest can present this card at the front desk at check-out It is also possible to make the reservation without notifying us that the guest will be arriving late, and to then call the hotel directly to arrange to guarantee room availability for a late arrival. In such instances, it’s best if the guest who will be staying with us makes the call

Do I have to book under our corporate contract to get the reservation approved by my company?

Booking under a corporate contract It is not usually necessary to select the negotiated rate in order for your employer to approve a reservation. However, doing so will often get you the best rate We suggest that you check with your employer and find out what the company policy is when it comes to such matters If company policy requires that you book a negotiated rate room, simply look for the "Negotiated rate" tag in your booking search. Once you have found the right room, click "Proceed" and then select the negotiated rate option

Can I split the bill for a hotel stay?

Splitting the hotel bill We are more than happy to split the bill for your hotel stay if need be! When you check out, simply ask the receptionist at the front desk about splitting the bill/payment It is also possible to arrange to split the bill for prepaid reservations

Can my company pay by invoice?

Paying by invoice It may be possible for your company to arrange to pay by invoice, but only in exceptional cases Get in touch with your contact person at Thon Hotels to enquire about payment by invoice

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Call us Monday-Thursday 08:00-21:00, Friday 08:00-18:00, or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

Call us Monday-Friday 08:00-20:00 (Saturdays and Belgian holidays 09:00-17:00), or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

Call us Monday-Thursday 08:00-17:00, Friday 08:00-18:00, or send an email to . We will respond within 24 hours, or on the first business day following the weekend or public holidays.

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